Shipping Policy

We strive to provide a seamless shopping experience for our customers. Below you will find detailed information about our shipping policies, including processing times, shipping rates and delivery estimates.

We are proud to offer two convenient shipping options for our customers:

Zone-Based Delivery Fees: Value Delivery fees are calculated based on the destination zone:

• Local Zones: Lower delivery fees apply for addresses within local delivery zones.
• Main Zones: Delivery fees for addresses in main urban areas.
• Regional Zones: Higher delivery fees apply for remote or outlying areas.
• Delivery Time: Typically takes up to 4 working days from the time your order is dispatched. Please note that delivery times exclude weekends and public holidays.

Zone-Based Express Delivery Fees: Express Delivery fees vary depending on the destination zone and are calculated at checkout.

• Delivery Time: Express shipping ensures your order is delivered within 2 working days from the time your order is dispatched, subject to availability.

• FREE Nationwide Delivery: Spend R950 or more in a single order to qualify for free Value Delivery.
• Delivery Time: Free delivery follows the same schedule as Value Delivery, with orders typically arriving within 4 working days from the time they are dispatched.

Please be aware that these delivery times are estimates and can vary based on your location and external factors beyond our control.

• Processing Time: All orders will be processed within 24 hours of receiving a cleared payment. During peak times or promotions, processing may take slightly longer, but we aim to process all orders as quickly as possible.
• Order Confirmation: Once your order has been placed, you will receive an order confirmation email. This email will contain details about your order, including items purchased and shipping information.

Geographic Limitation: We currently only ship to addresses within South Africa and do not offer international shipping.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order through our courier’s website.

• Business Days: Our business days are Monday to Friday and exclude weekends and public holidays.
• Delivery Address: Please ensure your delivery address is accurate and complete to avoid any delays. We are not responsible for delays caused by incorrect or incomplete delivery addresses.
• Delivery Delays: While we strive to ensure timely delivery, please note that there may be unforeseen delays due to weather conditions, courier delays, or other factors outside our control.

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team. We are here to assist you and ensure your smooth and satisfactory shopping experience.